It’s most likely being moved to your spam folder. Search there for an email from @chrissajnog.com. When you find it, make sure you mark it as “not spam.”
It’s also important to whitelist all emails from @chrissajnog.com. To learn how to do it you can search online for your email provider + whitelist, for instance if you use Gmail, search for “Gmail + whitelist” and you’ll get lots of easy directions.